10DLC Profile

Set up and manage your 10DLC profile to ensure compliance with A2P (Application-to-Person) messaging regulations and improve message deliverability.

Overview

10DLC (10-Digit Long Code) is a system that allows businesses to send A2P SMS messages through standard 10-digit phone numbers while maintaining high deliverability and compliance with carrier requirements.

What is a 10DLC Profile?

Your 10DLC profile serves as your business identity within the 10DLC ecosystem and includes:
  • Business Information: Company details, industry, and contact information
  • Messaging Use Cases: Types of messages you plan to send
  • Compliance Status: Verification and approval status
  • Throughput Limits: Approved messaging volume and rate limits

Creating Your 10DLC Profile

Prerequisites

Before creating your 10DLC profile, ensure you have:

Profile Setup Process

1

Business Information

Provide accurate business details including legal name, address, and contact information
2

Business Verification

Submit required documentation for business verification
3

Use Case Definition

Define and describe your messaging use cases
4

Review and Submit

Review all information and submit for carrier approval

Required Business Information

Company Details

Fill out the following business information accurately:

Legal Business Name

Exact legal name as registered with government authorities

DBA Name

“Doing Business As” name if different from legal name

Business Address

Physical business address (PO boxes not accepted)

EIN/Tax ID

Federal Employer Identification Number

Contact Information

  • Primary Contact: Business representative responsible for compliance
  • Technical Contact: Person handling technical integration
  • Legal Contact: Legal representative for compliance matters
  • Business Phone: Main business phone number
  • Business Email: Official business email address

Business Verification

Required Documents

Submit these documents for business verification:

Verification Process

  1. Document Review: Carriers review submitted documentation
  2. Business Validation: Verification of business legitimacy
  3. Website Review: Assessment of business website and policies
  4. Approval Decision: Final approval or request for additional information
Verification can take 7-15 business days. Ensure all documents are current and accurate to avoid delays.

Industry Classification

Select the appropriate industry classification for your business:

Common Industries

  • Technology/Software
  • Healthcare
  • Financial Services
  • Retail/E-commerce
  • Real Estate
  • Education
  • Non-profit
  • Professional Services
Choose the most specific industry category that accurately represents your business for better approval rates.

Messaging Volume and Throughput

Volume Tiers

10DLC profiles are assigned volume tiers based on business verification:

Starter

Up to 3,000 messages/day
  • Basic verification
  • Standard throughput
  • Most common for small businesses

Standard

Up to 100,000 messages/day
  • Enhanced verification
  • Higher throughput
  • Suitable for growing businesses

High Volume

1M+ messages/day
  • Full verification required
  • Premium throughput
  • Enterprise-level messaging

Throughput Rates

  • Base Throughput: 1 message per second per number
  • Enhanced Throughput: Up to 10 messages per second (verification required)
  • Carrier-Specific: Different rates for different carriers

Profile Management

Updating Profile Information

To update your 10DLC profile:
  1. Navigate to Setup > 10DLC > Profile
  2. Click “Edit Profile”
  3. Update required information
  4. Submit for review
Profile changes may require re-verification and could temporarily affect messaging capabilities.

Monitoring Status

Track your profile status through the dashboard:
  • Pending: Initial submission under review
  • Approved: Profile verified and active
  • Suspended: Compliance issues detected
  • Rejected: Additional information required

Compliance Best Practices

Documentation Maintenance

  • Keep Documents Current: Ensure all business documents are up-to-date
  • Maintain Records: Keep detailed records of all submissions
  • Monitor Expiration: Track document expiration dates
  • Regular Updates: Update profile when business information changes

Ongoing Compliance

  • Message Content: Ensure all messages comply with carrier guidelines
  • Opt-in/Opt-out: Maintain proper consent and unsubscribe processes
  • Volume Management: Stay within approved messaging limits
  • Regular Audits: Conduct periodic compliance reviews

Troubleshooting

Common Issues

Getting Help

If you encounter issues with your 10DLC profile:
  1. Review Documentation: Check all submitted information for accuracy
  2. Contact Support: Reach out to our compliance team for assistance
  3. Carrier Communication: Work with carriers on specific requirements
  4. Legal Review: Consult legal counsel for complex compliance issues