Power Dialer

The Power Dialer is your comprehensive outbound calling solution designed to maximize efficiency and productivity. This powerful tool automates your calling campaigns, manages contact lists intelligently, and provides real-time insights to help you connect with more prospects in less time.

The Power Dialer automatically dials through your contact lists, eliminating manual dialing delays and helping your team focus on conversations rather than number entry.

Getting Started

Accessing the Power Dialer -> Navigate to Dialer

Interface Overview

Your Power Dialer workspace includes these essential components:

• 📊 Real-time Statistics: Track remaining, dialed, and connected calls
• ⏱️ Live Call Tracking: Monitor call duration and talk time
• 📋 PowerList Management: Select and manage your contact lists
• 📞 Integrated Dialpad: Manual dialing capability
• 📜 Call History: Access previous call records
• 🎧 Audio Controls: Configure microphone, speakers, and ringtones

The main control panel serves as your campaign command center, providing real-time insights and configuration options.

From Number Selection

The From Number dropdown allows you to select which phone number your outbound calls will originate from:

• Purpose: Sets the caller ID that recipients will see when you call them
• Options: Choose from your purchased and configured phone numbers
• Local Presence: Choose local area codes so your calls appear familiar to recipients, significantly increasing the likelihood that prospects will answer. This strategy helps build trust and boosts connection rates by making your outreach feel more relevant and less like spam.

Your available “From Numbers” are the phone numbers you’ve purchased and configured in your account. Each number can be assigned to different campaigns for better organization and local market penetration.

These statistics update in real-time as your campaign progresses, helping you track performance and adjust strategy as needed.

PowerList Selection

The PowerList dropdown is your primary tool for selecting which contact list to dial. This feature allows agents and users to easily switch between different calling campaigns and contact segments.

How to Select a PowerList

1. Access the Dropdown: Click on the “Select PowerList” dropdown in the left panel
2. Confirm Selection: The dropdown will show your selected powerlist name
3. Start Dialing: Click “Start Dialing” to begin calling from the selected list

PowerList Status Overview

Once you select a powerlist, the system displays real-time statistics about your chosen list:

Metric	Description	Example
UPLOADED	Total contacts in the selected powerlist	3 contacts
REMOVED	Contacts removed or filtered from the list	0 removed
Dial At Time	Time interval between dial attempts (seconds)	1 second
Max Attempts Daily	Maximum calls per contact per day	1 attempt
Max Attempts Total	Lifetime maximum attempts per contact	1 attempt

PowerList Management Features

• Real-time Updates: Statistics update automatically as you dial
• Quick Switching: Change powerlists without interrupting your workflow
• Campaign Segmentation: Use different lists for different target audiences
• Test Campaigns: Use smaller lists like “devVS” for testing before full deployment
• Progress Tracking: Monitor how many contacts remain in your current list

Best Practices for PowerList Selection

Segment Your Lists

Create separate powerlists for different customer segments, time zones, or campaign types

Test Before Scaling

Use smaller test lists to verify your approach before dialing larger contact lists

Monitor Progress

Keep track of remaining contacts and adjust your strategy based on performance

Compliance Ready

Ensure your powerlists comply with calling regulations and include opt-out mechanisms

This streamlined powerlist management ensures you always know which contacts are being dialed and allows for quick strategic adjustments to maximize campaign effectiveness.

Campaign Configuration

Setting	Current Value	Purpose
Uploaded	0	Total contacts uploaded to the current PowerList
Removed	0	Contacts removed or filtered out from the list
Dial At Time	1	Time interval (in seconds) between dial attempts
Max Attempts Daily	1	Maximum number of attempts per contact per day
Max Attempts Total	1	Lifetime maximum attempts per contact across all campaigns

Adjust attempt limits carefully to comply with local calling regulations and avoid over-contacting prospects.

Manual Dialing Interface

When to Use Manual Dialing

While the Power Dialer automates most calling, manual dialing is useful for:

• Priority callbacks: Immediately calling high-value prospects
• Custom numbers: Dialing numbers not in your PowerList
• Testing: Verifying audio setup before campaigns
• Emergency contacts: Quick access to important numbers

Dialpad Features

• Number Input Field: Enter complete phone numbers (format: +1800XXXXXXX)
• Standard Keypad: Traditional phone layout with alphabetic shortcuts (ABC, DEF, etc.)
• Call Button: Purple call initiation button to start the call
• Number Formatting: Automatic formatting for international and domestic numbers

1. Enter Number

   Type or click the phone number in the input field

2. Verify Format

   Ensure the number includes country code (+1 for US)

3. Initiate Call

   Click the purple call button to start dialing

📋 Call History Management

Comprehensive call tracking includes:

🔍 Advanced Filtering

• Date Range Selection: Last Week (Sun - Sat)
• Custom Date Ranges: 08/24/2025 - 08/30/2025
• Status Filtering: All, Completed, Cancelled, etc.
• Search Functionality: Search through call logs

📊 Call Log Details

Column	Information
Sr.No	Sequential call number
From/To Number	Complete phone number details
Status	Call outcome (Completed, Cancel)
Date	Timestamp of call
Actions	Call/SMS follow-up buttons

🎵 Audio Playback

• Call Recording Access: Play recorded conversations
• Audio Controls: Play, pause, volume adjustment
• Call Duration: 0:00 timestamp display

🎧 Audio Device Management

Complete audio configuration includes:

🎤 Microphone Settings

• Device Selection: External Microphone (Realtek Audio)
• Voice Input Configuration: Optimized for call quality

🔊 Ringtone Configuration

• Speaker Selection: Default - Headphones (Realtek Audio)
• Test Functionality: Audio testing capability
• Incoming Call Audio: Dedicated ringtone device

📢 Output Speaker Settings

• Remote Audio: DTMF sound configuration
• Speaker Device: Default - Headphones (Realtek Audio)
• Audio Testing: Built-in test controls

🔄 Device Management

• Reload Audio Devices: Refresh available devices
• Refresh Devices: Update device list
• USB Headset Tip: Noise reduction recommendation

🎵 Audio Tone Settings

• Hangup Tone: Enable/disable call end tones
• Ringtone Controls: Test, Mute, Enable options
• Outbound Ringback Tone: Test, Mute, Enable controls

System Status Dashboard

The status dashboard provides real-time visibility into your dialer’s operational state and readiness.

Status Indicators Explained

Dialer Status

• “Not ready…”: System is initializing or loading PowerList
• “Ready”: Dialer is prepared and waiting for instructions
• “Dialing”: Currently attempting to connect a call
• “Connected”: Active call in progress

Call Status

• “Idle”: No active calls, ready to dial next number
• “Ringing”: Outbound call is ringing
• “Connected”: Call successfully connected
• “Disconnected”: Call ended, preparing for next dial

User Availability

• Online: Available to receive and make calls
• Offline: Unavailable, dialer will not initiate new calls
• Busy: Currently on a call or handling post-call tasks
• Away: Temporarily unavailable

System Health Monitoring

Connection Status

• Network Connectivity: Internet connection quality
• Server Communication: Connection to dialing servers
• Audio Device Status: Microphone and speaker readiness
• PowerList Sync: Contact list synchronization status

Monitor these status indicators regularly to ensure optimal campaign performance and quickly identify any technical issues.

Best Practices

Campaign Setup

1. PowerList Preparation

   • Clean and validate phone numbers before upload
   • Remove duplicates and invalid entries
   • Segment lists by time zones and call preferences

2. Audio Configuration

   • Test all audio devices before starting campaigns
   • Use USB headsets for best call quality
   • Configure separate devices for different audio types

3. Timing Optimization

   • Set appropriate dial intervals (1-3 seconds recommended)
   • Configure attempt limits based on compliance requirements
   • Schedule campaigns during optimal calling hours

During Campaigns

1. Monitor Performance

   • Track connection rates and talk time
   • Adjust dialing speed based on answer rates
   • Use call history to identify patterns

2. Call Quality

   • Maintain professional audio setup
   • Use manual dialing for priority callbacks
   • Record calls for training and compliance

3. Compliance Management

   • Respect daily attempt limits
   • Honor Do Not Call lists
   • Maintain accurate call records

Troubleshooting

Common Issues

Issue	Symptoms	Solution
No Audio	Can’t hear or be heard	Check device selection and test audio
Poor Call Quality	Static, echo, or distortion	Switch to USB headset, check internet
Dialer Not Starting	Status shows “Not ready”	Refresh devices, check PowerList
Low Connection Rate	Few answered calls	Verify numbers, adjust timing

Getting Help

If you continue experiencing issues:

1. Check the system status dashboard
2. Test audio devices individually
3. Contact support with specific error messages
4. Provide call logs and system status screenshots