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Filter Controls

  • Select Agent - Choose specific agents using dropdown search
  • Date Range - Quick options: “Today”, “Yesterday”, “Last 7 Days”, “Last 30 Days”, or custom range
  • Start/End Date - Calendar picker with DD/MM/YYYY format
  • Min/Max Duration - Filter calls by length from “0 Sec” to “No Limit”
Call History
  • Call Direction - “All”, “Inbound”, or “Outbound”
  • User Sentiment - “All”, “Positive”, “Negative”, “Neutral”, “Unknown”
  • Call Successful - “All”, “Successful”, or “Unsuccessful”
  • From/To Number - Search by specific phone numbers
  • Hangup Reason - Filter by termination cause
Call History

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Column Visibility Management

Use checkmark toggles to filter which data columns are displayed in the table How Column Filtering Works:
  • Checked (✓) - Column is visible in the table
  • Unchecked - Column is hidden from table view
  • Instant Filter - Toggle checkmarks to immediately filter displayed data
  • Custom View - Create personalized data views by selecting relevant columns only
Call History

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Data Export & Management

Access powerful export functionality through dedicated action buttons:
  • CSV Export - Download call data in comma-separated values format. Compatible with Excel and Google Sheets for analysis.
  • Excel Export - Export to Microsoft Excel format (.xlsx) with formatted headers and data types for immediate use.
  • PDF Export - Generate professional PDF reports with proper layout and formatting for documentation.
  • Filter - Export only the filtered results based on your current search and column settings.
Call History

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Call Records Table

  • ID - Unique identifier
  • Action - View, Edit, Delete buttons
  • Time - Call timestamp
  • Agent Name - Handling agent
  • From/To Number - Phone numbers
  • Call Duration - Length in HH:MM:SS
  • Call Type - Web or Phone designation
  • Direction - Visual call direction indicators
  • User Sentiment - Color-coded sentiment badges
  • Hangup Reason - Termination details
  • Call Successful - Status indicator
  • Recording - Audio playback controls
Call History

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Detailed Call View

Click “View” action for comprehensive call details:

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Audio Playback Controls

  • Audio Timeline - Visual representation of call duration with playback controls
  • Play/Pause Controls - Listen to the actual call recording
  • Timeline Navigation - Jump to specific points in the conversation
Call History

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Analysis & Transcription

  • Call Summary - AI-generated overview and insights
  • Performance Metrics - Success indicators and quality scores
  • Full Transcript - Complete conversation with speaker identification and timestamps
Call History

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Full Transcription

  • Complete Transcript - Word-for-word conversation between user and agent
  • Speaker Identification - Clear labeling of “User:” and “Agent:” dialogue
  • Timestamped Entries - Each part of conversation with precise timing
  • Conversation Flow - Sequential display of the entire interaction
  • Searchable Content - Find specific words or phrases within the transcript
Call History