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AI Call Monitoring Dashboard

Real-time monitoring and analytics dashboard providing comprehensive insights into your AI call performance, metrics, and operational status.

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Overview Dashboard

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Key Performance Indicators (KPIs)

  • Total Calls: Real-time count of all AI calls processed
  • Success Rate: Percentage of successfully completed calls
  • Average Call Duration: Mean duration of AI interactions
  • Response Time: Average AI response time metrics
  • Error Rate: Percentage of failed or problematic calls

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Live Call Status

  • Active Calls: Number of currently ongoing AI calls
  • Queue Status: Calls waiting in queue for processing
  • System Load: Current system capacity and utilization
  • Agent Availability: AI agent status and availability metrics

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Performance Analytics

  • Hourly Trends: Call volume distribution throughout the day
  • Daily Patterns: Daily call volume and performance patterns
  • Weekly Analysis: Weekly performance trends and comparisons
  • Monthly Reports: Monthly call volume and success metrics

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Quality Metrics

  • Conversation Quality: AI conversation quality scores
  • User Satisfaction: Customer satisfaction ratings and feedback
  • Resolution Rate: Percentage of calls with successful resolutions
  • Transfer Rate: Calls transferred to human agents

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Real-time Monitoring

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Live Call Feed

  • Active Conversations: Real-time view of ongoing AI conversations
  • Call Transcriptions: Live transcription of AI-customer interactions
  • Sentiment Analysis: Real-time sentiment tracking during calls
  • Intent Recognition: AI intent detection and classification

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System Health

  • Server Status: Real-time server and infrastructure health
  • API Performance: API response times and availability
  • Database Performance: Database query performance and status
  • Resource Utilization: CPU, memory, and bandwidth usage

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Agent Performance

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Individual Agent Metrics

  • Agent Call Volume: Calls handled by each AI agent
  • Agent Success Rate: Success metrics for individual agents
  • Agent Response Time: Response time performance by agent
  • Agent Accuracy: Accuracy and quality metrics per agent

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Comparative Analysis

  • Agent Comparison: Side-by-side agent performance comparison
  • Performance Rankings: Top performing agents and metrics
  • Improvement Areas: Agents requiring optimization or training
  • Best Practices: Insights from top-performing agents

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Customer Insights

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Customer Behavior

  • Call Patterns: Customer calling patterns and preferences
  • Interaction Types: Most common customer inquiry types
  • Resolution Paths: Common paths to successful resolutions
  • Customer Journey: Complete customer interaction journey mapping

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Satisfaction Metrics

  • CSAT Scores: Customer satisfaction scores and trends
  • NPS Tracking: Net Promoter Score tracking and analysis
  • Feedback Analysis: Customer feedback sentiment analysis
  • Return Customers: Repeat customer interaction patterns

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Alert & Notification System

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Real-time Alerts

  • Performance Alerts: Immediate alerts for performance issues
  • System Failures: Critical system failure notifications
  • Threshold Alerts: Alerts when metrics exceed defined thresholds
  • Capacity Warnings: System capacity and load warnings

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Notification Management

  • Alert Configuration: Customize alert thresholds and recipients
  • Escalation Rules: Define alert escalation procedures
  • Communication Channels: Configure alert delivery methods
  • Alert History: Historical alert logs and resolution tracking

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Data Visualization

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Interactive Charts

  • Real-time Graphs: Live updating performance charts
  • Trend Analysis: Historical trend visualization
  • Heatmaps: Call volume and performance heatmaps
  • Comparative Charts: Side-by-side metric comparisons

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Custom Dashboards

  • Widget Configuration: Customize dashboard widgets and layout
  • Personalized Views: Create personalized dashboard views
  • Export Options: Export charts and data for reporting
  • Sharing Features: Share dashboards with team members

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Filters & Controls

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Time Range Selection

  • Real-time View: Live data with continuous updates
  • Custom Date Ranges: Select specific time periods for analysis
  • Quick Filters: Pre-defined time range filters (last hour, day, week)
  • Historical Comparison: Compare current performance with historical data

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Advanced Filtering

  • Agent Filtering: Filter data by specific AI agents
  • Call Type Filtering: Filter by call types and categories
  • Customer Segmentation: Filter by customer segments or demographics
  • Geographic Filtering: Filter by geographic regions or locations

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Integration Features

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External Integrations

  • CRM Integration: Connect with customer relationship management systems
  • Analytics Platforms: Integration with business intelligence tools
  • Reporting Systems: Connect with external reporting platforms
  • Alert Systems: Integration with external notification systems

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API Access

  • Dashboard APIs: Access dashboard data programmatically
  • Custom Integrations: Build custom integrations and applications
  • Data Export: Export dashboard data in various formats
  • Webhook Support: Real-time data streaming via webhooks