Phone Numbers

Manage your phone number inventory with comprehensive provider integration, verification tracking, and advanced calling features for AI campaigns and business communications.

📋 Phone Numbers Overview

Filter Bar & Bulk Actions:
Use the filter bar to precisely narrow your phone numbers list, and leverage bulk actions for efficient management.

• Filter By:
  • All: (Default) Shows every phone number record.
  • AI: Only show AI phone numbers.
  • Dialer: Only show dialer numbers.
  • Both: Show both AI and dialer numbers together.
• Provider: Choose a provider (e.g., RizzDial, Twilio) to focus results.
• Status: Instantly filter by Verified, Unverified, or All.
• Download: Export the filtered numbers as CSV or Excel for offline access.

Bulk Actions:

• ✅ Use row checkboxes to select individual numbers
• ✅ Use the main “Select All” checkbox at the top for large-scale management
• 📊 The UI displays a live count (e.g., “2 selected”) showing how many numbers you’ve chosen

Available Actions:
(These options appear only after you select at least one checkbox)

• 🛡️ Spam Protect: Enable spam protection for selected phone numbers to prevent unwanted calls and improve deliverability
• 🤖 Activate for AI: Instantly activate selected numbers for AI campaign use
• 🗑️ Delete: Remove one or multiple selected numbers (requires confirmation)

📊 Phone Number Fields

Field	Description	Example
#	Sequential row number	1, 2, 3, …
Title	Number label or custom name	BackLine-Caller, (blank)
Phone No.	Full phone number	[phone], [phone]
AreaCode	Area code extracted from phone	315, 205
Provider	Current service provider	RizzDial, Twilio
10DLC	10DLC registration (A2P compliance)	No, Yes
Renewal At	Next renewal/billing date	09-14-2025 12:40 PM, 10-02-2024 1:00 PM
Status	Verification state	Verified, Unverified
Purchased At	Date & time purchased	08-14-2024 12:40 PM, 07-23-2024 2:42 PM

Field Notes:

• The Title is optional and may be blank.
• 10DLC compliance is shown for eligible providers only.

🌍 Local Preference API Configuration

The Local Preference API provides advanced configuration options for managing phone number preferences, routing, and geographic targeting to optimize call delivery and compliance.

📊 API Configuration Interface

This interface allows you to configure:

• API Endpoints: Set up connection points for local preference management
• Authentication: Configure API keys and security credentials
• Rate Limits: Set call frequency and volume restrictions
• Geographic Rules: Define area code and region-specific preferences

🎛️ Local Preference Settings

✅ Pre-check Functionality

Before purchasing a phone number, I use the Local Preference API’s pre-check system to ensure the number and its configuration are valid and ready for use.

Pre-check for Number Purchase

• Number Availability: Confirms the number is available for purchase from the selected provider.
• Carrier Compatibility: Checks if the number meets carrier and campaign requirements.
• Configuration Validation: Verifies that all required parameters and settings are correct before proceeding.
• Error Detection: Identifies any issues that could prevent successful acquisition or use.

Testing and Validation

• Dry Run: Simulates the purchase and configuration process without making changes, so I can see if everything will work as expected.
• Simulation: Previews how the number will behave in routing and campaign scenarios.
• Validation Reports: Provides detailed feedback on any issues or confirms readiness for purchase.

Why Use Pre-check?

• Avoid Failed Purchases: Prevents buying numbers that won’t work for your needs.

• Saves Time and Money: Reduces troubleshooting and unnecessary costs.

• Ensures Compliance: Makes sure all regulatory and carrier requirements are met before you buy.

• Confidence in Deployment: Lets you proceed with number acquisition knowing everything is set up correctly.

➕ Acquiring Phone Numbers

🛒 Purchase Process

Purchase New Numbers

Buy new phone numbers for your campaigns
Button: “Purchase” - Navigate to number marketplace
Options: Local, toll-free, and international numbers

Provider Selection

Choose from multiple carrier providers
Plivo: Cost-effective international coverage
Twilio: Premium reliability and features

Area Code Targeting

Select specific geographic regions
315: New York (Syracuse area)
205: Alabama (Birmingham area)

Bulk Acquisition

Purchase multiple numbers simultaneously
Efficiency: Save time with bulk operations
Campaigns: Get numbers for large campaigns

🔄 Phone Number Workflow

📈 Number Lifecycle

The diagram above shows the complete phone number lifecycle from purchase to ongoing management.

🏢 Provider Integration

Plivo Numbers

🌍 Plivo Integration:
- Global Coverage: 190+ countries
- Cost Effective: Competitive pricing
- API Access: Full programmatic control
- SMS Support: Voice and SMS capabilities

Features:
✅ International numbers
✅ Local presence worldwide
✅ Flexible pricing
✅ Developer-friendly APIs

✅ Verification Status Management

🔍 Verification Process

Verified Numbers

Status: Ready for campaigns
Indicator: Green “Verified” badge
Capabilities: Full calling features enabled
Trust Level: High deliverability and success rates

Unverified Numbers

Status: Pending verification
Indicator: Orange “Unverified” badge
Limitations: Restricted calling capabilities
Action Required: Complete verification process

10DLC Registration

Purpose: A2P 10DLC compliance
Status: “Yes” or “No” indicator
Benefits: Higher throughput and deliverability
Requirement: Mandatory for US business messaging

Verification Benefits

Higher Success Rates: Better call connection
Reduced Filtering: Avoid spam filters
Carrier Trust: Improved carrier relationships
Compliance: Meet regulatory requirements

🔄 Renewal & Billing Management

📅 Renewal Tracking

Automatic Renewals

Next Renewal: Track upcoming renewal dates
Example: 09-14-2025 12:40 PM
Notifications: Automatic renewal reminders
Billing: Seamless payment processing

Renewal Management

Payment Methods: Manage billing preferences
Notifications: Email alerts before renewal
History: View renewal and payment history
Controls: Enable/disable auto-renewal

Cost Optimization

Usage Analysis: Review number utilization
Right-sizing: Optimize number inventory
Provider Comparison: Compare costs across providers
Bulk Discounts: Leverage volume pricing

Billing Analytics

Cost Tracking: Monitor spending per number
ROI Analysis: Calculate return on investment
Budget Planning: Forecast future costs
Reports: Detailed billing reports