AI Dashboard

Track key metrics, analyze call performance, and gain insights into your AI agents’ effectiveness with real-time data visualization.""

Dashboard Overview

The AI Dashboard provides a complete view of your call center operations with advanced filtering options:

• Agent Selection - Filter data by specific agents or view all agents
• Date Range Controls - Analyze performance over custom time periods
• Real-time Updates - Live data refresh for current metrics

Key Performance Metrics

• Total Agents - Number of active AI agents in your system
• Total Numbers - Phone numbers configured for inbound/outbound calls
• Total Calls - Complete call volume for selected period
• Average Duration - Mean call length across all interactions
• Appointments - Scheduled meetings generated from calls
• Call Successful - Successfully completed call interactions

Appointment Tracking

The Appointment section provides a detailed overview of meetings scheduled as a result of calls handled by your AI agents. This feature helps you monitor appointment generation and follow-up efficiency directly from the dashboard.

• Dashboard Card: The “Appointments” card displays the total number of appointments generated within the selected date range. Clicking this card opens a detailed modal.

• Appointment Details Modal: View a comprehensive table listing all appointments, including:
  • Call Date: When the call occurred
  • Agent: The AI agent or user who handled the call
  • From/To: Caller and recipient phone numbers
  • Duration: Length of the call
  • Appointment: Scheduled date and time of the appointment
  • Status: Whether the appointment was confirmed
  • Sentiment: Customer sentiment detected during the call (e.g., Positive, Neutral)
  • Recording: Access to the call recording for review
  • Actions: View more details about each appointment
• Filtering & Search: Filter appointments by agent, date range, or search for specific entries.
• Pagination: Easily navigate through multiple pages of appointment records.

This section enables you to track appointment outcomes, review call quality, and optimize agent performance based on real data.

Analytics & Reporting

Call Counts Analysis

• Call Counts Chart - Visual representation of call volume over time
• Trend Analysis - Identify peak calling periods and patterns
• Historical Comparison - Compare performance across different time periods

Call Success Rate Analysis

• Successful Calls - Calls that achieved their intended outcome
• Unsuccessful Calls - Calls that didn’t meet success criteria
• Unknown Status - Calls with unclear outcomes requiring follow-up

Call Direction Distribution

• Outbound Calls - Proactive calls to prospects and customers
• Web-initiated Calls - Calls from web interactions or forms
• Inbound Calls - Calls received from customers and prospects

Customer Experience Insights

• Disconnection Reasons - Analysis of why calls end (user hangup, voicemail reached, etc.)
• User Sentiment Distribution - Customer satisfaction analysis from call interactions

Performance Metrics

• Call Picked Up Rate - Answer rate for outbound calls
• Call Success Rate - Percentage breakdown of successful vs. unsuccessful calls

• Call Transfer Rate - Frequency of calls requiring human intervention
• Voicemail Rate - Percentage of calls reaching voicemail systems

Operational Efficiency

• Average Call Duration Trends - Track how call lengths change over time
• Appointment Tracking - Monitor scheduled meetings and conversion rates over time
• Peak Performance Hours - Identify optimal calling times