Voice Campaigns

Create, manage, and execute voice marketing campaigns with automated calling and AI-powered interactions

📢 Voice Campaigns

Launch powerful voice marketing campaigns with automated calling, AI-powered conversations, and comprehensive performance tracking to reach your audience at scale.

📋 Campaign Overview

Manage all your voice campaigns from a centralized dashboard with detailed scheduling, performance tracking, and comprehensive campaign controls.

📊 Campaign Fields

Field	Description	Example
#	Campaign ID	1, 2, 3
Title	Campaign name	dev, Dev Testing 2, Testing
Start Time	Daily start time	08:14:00, 04:19:00
End Time	Daily end time	21:18:00, 10:24:00
Start Date	Campaign start date	2025-03-07, 2025-04-21
End Date	Campaign end date	2025-03-13, 2025-04-22
Status	Campaign status	completed, active, paused
Campaign Type	Calling strategy	predictive
Calls Per Hour	Call frequency rate	Configurable calling rate
Created At	Creation timestamp	03-25-2025 06:13 PM
Action	Available operations	Edit Delete View Details

➕ Creating Voice Campaigns

🎯 Campaign Setup

Campaign Title

Give your campaign a clear, descriptive name
Example: “Holiday Promotion”, “Lead Follow-up”

AI Agents

Select the AI agent for your voice campaign
Agent: Choose from available AI agents
Configuration: Agent-specific settings and behavior

Power List

Choose your contact list for the campaign
List: Select from available power lists
Contacts: Review target audience and contact count

Calls Per Hour

Set the calling rate to control campaign pace
Rate: Number of calls attempted hourly
Optimization: Balance volume with quality

Call Staggering

Configure delay between consecutive calls in seconds
Delay Setting: Time interval between each outbound call
Optimal Spacing: Prevent call clustering and improve answer rates

Actions

Available campaign management operations
Edit: Modify campaign settings and parameters
Delete: Remove campaign permanently
View Details: Monitor performance and analytics

👁️ Campaign Details View

View comprehensive campaign performance with real-time analytics, call status tracking, and detailed reporting dashboard.

📊 Campaign Performance Metrics

Metric	Description	Value
Campaign Status	Current campaign state	Active, Paused, Completed
Attempted	Total calls attempted	0 (Red indicator)
No Answer	Calls with no response	0 (Red indicator)
Busy	Busy signals received	0 (Yellow indicator)
Voicemail	Voicemail detections	0 (Blue indicator)
Dropped	Dropped/failed calls	0 (Gray indicator)

📈 Real-Time Analytics

Call Progress

Monitor live calling activity and completion rates
Updates: Real-time status changes

Success Metrics

Track campaign effectiveness and conversion rates
KPIs: Connect rate, response quality

Performance Data

Detailed breakdown of call outcomes and timing
Analysis: Hourly, daily, and total statistics

📈 Campaign Lifecycle

Predictive Campaigns

🤖 AI-Powered Dialing:
- Intelligent call timing optimization
- Automatic answering machine detection
- Dynamic call rate adjustment
- Maximum agent utilization

Best For:
✅ High-volume outreach
✅ Lead generation campaigns
✅ Sales prospecting
✅ Customer re-engagement

📅 Time Management

Daily Schedule

🕐 Operating Hours:
- Start Time: 08:00 AM
- End Time: 06:00 PM
- Lunch Break: 12:00-1:00 PM
- Time Zone: Automatic detection

📞 Call Frequency:
- Calls Per Hour: 50-200 (adjustable)
- Retry Attempts: 3 maximum
- Retry Delay: 4 hours minimum